Purpose Of the RoleConsolidate, review and actionize regional business inputs, evaluate technology and service roadmap, assess the business impact and risks associate with services and execute the delivery management in order to formulate the department business plan, enhance technology solutions, manage escalations and mitigate risk within the limits of the organizational guidelines and strategyAreas of Responsibility - Additional RequirementsKnowledge: IT Service Support and Delivery Skills: Presentation, Communication, Team Management, ability to manage and provide direction to multiple and large support teams, Crisis Management, Service ManagementTasks: Department / Org related initiatives, ability to manage multiple teams and overall team size greater than 40 - 50
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