DESCRIPTIONTechnical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.RESPONSABILITÉSstablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needsApplies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.Performs preventative maintenance activities as per documented schedules and standards on power generation products in the fieldEscalates unresolved issues to product specialists / SupervisorCoaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
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