JOB SUMMARYResponsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Troubleshoot and repair equipment.Verify the integrity of accessories and clean the equipment.Configure equipment to customer specifications.Install RAM, hard drives, video cards, CD-ROMs, and other peripherals.Keep the tracking, inventory, and asset management databases up-to-date.Set up, configure, and troubleshoot PCs/laptops and printers in a LAN environment.
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