OverviewThis is an in office role and will be located in the Raleigh, North Carolina office.This position focuses on supporting advanced audio-visual (AV) and collaboration technologies, with an emphasis on Microsoft Teams Rooms and supporting Zoom, Webex, and Custom AV solutions. This position provides advanced production support, project management, and mentorship for the enterprise’s AV infrastructure.The Ideal candidate excels in technical problem-solving, system optimization, and enhancing user experience across collaboration platforms. They are responsible for planning and project management, complex problem resolution, and advanced production support for the Bank’s systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.
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