DescriptionAbout the InternshipThe Aviation department is looking for a summer intern to join the Customer Experience (CX) unit. The CX unit is responsible for developing the department’s customer experience strategy, standards, and programs for our airports, measuring performance on CX metrics, and ensuring a high standard of service delivery across our airports. The CX unit serves as a content expert on CX trends and best practices, manages customer survey and data collection programs, and coordinates with stakeholders across the airport system to ensure that CX strategy is integrated in project designs and operational plans. The summer intern will contribute to the Aviation CX unit in conducting market research and data analysis.
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