At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!JobSummaryThe Specialist Solution Management role entails providing technical support for critical Transportation Systems and coordinating with other IT stakeholders to ensure the integrity and evolution of the products they are accountable for. The Specialist ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to IT standards (such as Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, they also keep business stakeholders informed of progress.
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