Minimum qualifications:Bachelor’s degree or equivalent practical experience.5 years of experience in technical leadership and people management.Experience in supporting operating systems, networking, scripting and automation, and application troubleshooting.Experience in IT service desk tools and technologies.Experience in ITIL and Agile frameworks.Developed Vetting (DV) level Security Clearance.Preferred qualifications:ITIL v3 or v4 Foundation certification.Experience with creating or optimizing deployment or support processes for desktops, laptops, video conferencing, wireless devices, software, and patches.
Minimum qualifications:
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