About the RoleAs a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance, and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations, and demands.What You Will Do1. Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2, and part of L3/L4 urgent contacts2. Report & document issues with reporting parties using various platforms
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