As a key architect of our retention strategy, the Retention Program Lead will be responsible for developing and maintaining a robust retention program framework that drives customer loyalty, retention, and growth. This will involve creating and executing initiatives that address government customers' unique needs and pain points in the legal and risk fields and collaborating with cross-functional teams to ensure seamless integration of the retention program with sales, marketing, and customer success strategies.The successful candidate must be agile and responsive to the dynamic Government market and evolving internal processes, tools, and commercial strategies, adapting the retention program to meet these changing needs.About the Role:
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