• Represent the voice of customer and drive the customer centricity within the entity• Run CS&Q related & the Product Return Management Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement• Consolidate all Non-Quality Costs and drive improvement actions• Contribute to the Tailored Supply Chain implementation Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity• Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being资格Key Systems
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• Working knowledge of Microsoft Office Suite• Quality improvement tools, techniques & models • Statistical quality techniques and analysis Education• English B2 Experience Level• 8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods时间表:全职请求编号:008EVM
