About this role:Wells Fargo is seeking a Quality Assurance Administrator. This job is responsible for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.In this role, you will:Review and evaluate the quality of back-office transactions and monitor Spanish calls and emailsDocument quality issues and performance measures for management reviewOversee a group of service monitorsProvide information and assists in the feedback and formal education process of other staffWork closely with both internal and external customers to meet their service needsAct as a subject matter expertiseProvide information and assist in the feedback and education to staffRequired Qualifications, International:
About this role:Wells Fargo is seeking a Quality Assurance Administrator. This job is responsible for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.In this role, you will:
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