Minimum qualifications:Bachelor’s degree in a quantitative discipline (e.g., Statistics, Computer Science, Physics, Operations, Engineering), or equivalent practical experience.5 years of experience in a technical project management or a customer-facing role.2 years of experience in managing data sets and conducting data analysis using SQL and Python.Experience with contact center forecasting, workforce management, voice analytics, and performance management.Preferred qualifications:Experience creating executive communications (e.g., memos, slide decks, etc.) and presenting to non-technical/analytics audiences.Experience delivering business recommendations in a fluid environment, either in a Business-to-Consumer (B2C) company or at a consulting firm, in the media/internet/ecommerce industries.Experience in Business-to-Consumer (B2C) and direct-to-consumer businesses or understanding of consumer behavior and user experiences.Ability to work independently and as part of a team.
Minimum qualifications:
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