Operational role entails support voice network systems and equipment. Facilitate the optimization of call center Facilitate the optimization of call center applications Role is part of a team that is required to support client infrastructure 24x7x365 and adhere to SLA/OLA requirements for responsiveness and resolution times. Devices consist of hardware and software upgrades to voice systemsRead more of the job descriptionRead LessQualificationsBasic Qualifications:Minimum of 3 years' experience on Contact Center Hardware & Software support Minimum of 3 years' experience on Avaya Contact Center equipmentMinimum of 1 years in NICE Voice Solutions Certifications CCNA or Avaya Contact Center
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