Are you passionate about helping businesses reinvent the foundation of their business In today’s digital and cloud-based world, businesses perform only as well as their IT infrastructure. Help be part of the solution in designing processes, selecting, and implementing strategic tools, and establishing AIOps capabilities that leverage analytics, automation and machine learning.Under moderate supervision, the Network Engineer is responsible for operational support of support voice network systems and equipment. Facilitate the optimization of call center Facilitate the optimization of call center applications Perform daily checks, monitor vendor support and perform required maintenance to keep the voice systems Resolve end-user issues with the NICE inContact suite of Voice as a Service product offering. Role is part of a team that is required to support client infrastructure 24x7x365 and adhere to SLA/OLA requirements for responsiveness and resolution times. Devices consist of hardware and software upgrades to voice systems
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