Roles and Responsibilities:Multitask which includes pulling up of relevant documents and responding satisfactorily and immediatelyProvide expertise in receipt and processing of medical device complaints via incoming calls, faxes, and emails, serving as the primary point of contactAnswer and process all incoming calls and inquiries from customers, sales reps, and various employees of Boston Scientific Corporation in regard to returns, product complaints, and special projects as requiredAccurately enter complaint information into complaint handling system GCMS-TW in a timely manner and in accordance with the company’s complaint policy and proceduresCreate, maintain, and adjust all return authorizations within SAP for product complaints and field actions and create replacement orders as required
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