Role Overview:We are seeking a highly skilled and experienced Manager for our Customer Support Analytics & Technology Operations team. This role involves managing a small team of analysts to drive and improve the operations of our large global technical customer support organization. The successful candidate will evaluate, propose and deploy new metrics, dashboards and analytics best practices to improve overall efficiency and operations of our customer service teams. Part the role will also include assessing new technologies in the market, including LLMs and other AI-based solutions, to enhance the analytics capabilities and productivity of our customer support engineers. Additionally, this role requires creating and communicating professional analytics reports to various stakeholders.
Want more jobs like this?GetSoftware EngineeringjobsinAtlanta, GAdelivered to your inbox every week.
Want more jobs like this?
GetSoftware EngineeringjobsinAtlanta, GAdelivered to your inbox every week.
Get Jobs
