Job Description SummaryThe Customer Operations Manager is responsible for all commercial activities, customer support, administration and management of customer engine and module Shop Visits in line with the Terms & Conditions of the Contract and achieving the Financial targets as defined in the business case for respective product lines.The role involves fleet stability/removal planning, agreeing workscope definition with the Customer and Engineering, management and execution of Shop Visits and associated On Time Delivery, Profitability/Cost, risk modelling and decision making activities in support of the contract.Also involves definition, management, and execution of contract estimating processes and activities to support contract actualisation, tenders and project reviews.
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