Job DescriptionIncumbents of positions in this series interview customers for unemployment insurance programs; explain program policies and procedures to customers; refer customers to other agency programs; review customer data and provide customer assistance; perform related work as required.This position requires travel throughout the Commonwealth up to four days per week. The incumbent will provide in-person services for offices in Central Massachusetts. Applicants must be familiar with and comfortable using various web-based applications as required to perform duties while, teleworking, in the office and/or out in the field. All applicants must have a current driver’s license and reliable transportation.This position requires travel to the below locations one day per week. You may be required to travel to other regions, as needed, to provide coverage.
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