The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programe.Responsibilities and Tasks Service Experience:Ensure teams can deliver our signature high-touch service, both in store and virtually.Elevate service standards through coaching/feedback and the execution of the Service Accreditation Programme.Lead on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviors, coaching and development of StylistsModel/lead a coaching culture where everyone receives timely acknowledgement for their successes and feedback on all areas of opportunity, fully embodying our brand core values of kindness and transparencyIdentify and highlight training opportunities to line manager.
The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service and services primarily through the delivery of the Service Accreditation Programe.Responsibilities and Tasks Service Experience:
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