Level I Service Desk AnalystResponsible for supporting the ICI Service Desk organization to ensure Accenture Technology Infrastructure Services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. Ensures proper documentation, notification, escalation, tracking and follow up of all incidents. Provides first level support for resolution of customer’s incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Job is performed with general supervision. Position spans multiple clients.Principal Responsibilities
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