At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.This role is anticipated to close on 01/19/2024.Role DescriptionAs Head of Digital Product and Experience, you will shape the future of the online customer journey. You will lead a team that helps define and design the customer experience from signup and activation to ongoing support across our web and app based digital products. You will build a customer journey that guides sales, engagement and service outcomes. You will collaborate with brand, product strategy, support and engineering teams. You will have a deep understanding of user experience and design principles, a record of success in building digital products and managing and motivating teams.
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