Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements.Gather, create and document current and future business process flows.Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design. Offers analysis throughout all phases of the project lifecycle.Tests salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
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