Organization:Accenture Federal ServicesLocation:Arlington, VAWe are:Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We’ll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.The work:TheContact Center Specialistwill support the Service Transformation organization and partner with varied client teams to ensure proper design of strategy, technology solutions, and process improvement efforts.This role will assist with the implementation of Contact Center programs, tasks, and activities in support of a customer experience transformation that will allow Accenture Federal Services (AFS) to scale and bundle managed services across multiple portfolios.
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