ResponsibilitiesDescriptionE-commerce’s Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for a Team Supervisor role to manage the Tier 2 team daily operations. The Team Supervisor as the people manager of the Tier2 members will be responsible for people and performance management, ensure customer satisfaction through the management and development of Tier 2 staff. Key responsibilities of this role include enhancing agent technical expertise and delivery of timely customer care, proactively identifying trends impacting customers and clients, and driving business improvements.
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