Job DescriptionThe MassHealth Enrollment Center Director reports directly to the MassHealth Director of Eligibility Operations for Eligibility and Member Services. The Director will oversee staff in the Enrollment Center that consists of assistant directors, Administrative Officers, supervisors, program coordinators, BERS and clerical staff. The units focus on day to day eligibility and enrollment activities as well as member and provider customer service, member noticing and education, special assignments, HIX, MA212, MWS, Capitva and MMIS data collection and analysis, enrollment decision support, and staff training. This position will lead, support, and promote organizational effectiveness, consistency and efficiency and facilitate collaborative problem solving, decision making, communication, and consistency across all MassHealth Enrollment Centers and EDMC. Supporting operations requires intense collaboration with senior leadership, Directors in other MassHealth units, as well as interfacing with providers, health plans, collective bargaining units and member advocacy organizations.
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