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Identify Automation candidates, execute when feasible
Provide support & training of processes to Tier-1 (Operations team) in advance of customer transition
Identify training needs to deliver training to Operations in advance of transitionAnalysis - 20% Job Weight
Study, interpret, and develop a thorough understandings of incidents, problems and opportunities through systematic analysis
Design - 10% Job weight
Partner with the Operations Specialist, Sr. Analyst and Managed Services Continuous Improvement team on creation/streamlining of support processesLeadership - 10% job weight
Enable and Lead Change, Service Recoveries, Projects and/or Co-workers. Engage in communication that drives understanding, alignment and informed decision making
Basic Qualifications:
Two (2) years college coursework in a technical field
At least six (6) months of Information Technology work experience. This requirement can be fulfilled via completion of the Academy program
Other Position Requirements:
Demonstrated skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)Preferred Qualifications:
Equal Opportunity Employer, including disability and protected veteran statusBenefits overview:https://cdw.benefit-info.com/
