DESCRIPTIONGPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)Job Summary:Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervisionKey Responsibilities:Document customer inquiry information within appropriate Cummins systems. Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices. Escalate complex issues providing documentation through process. Understands new and existing Cummins processes, systems, practices, and delivers training to new hires. Support improvement projects intended to improve customer experiences and organizational goals. Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader.
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